A couple of weeks ago the Trust issued a statement lamenting the situation with regards to the stand closures and requesting a full explanation and an apology from the club.
We want to update members on what has happened since then.
We have written to the club with a series of questions and offered our help to resolve and communicate issues.
The questions we have posed include the following:
- Although the problem was originally flagged in December 2020, there must have been inspections in prior years. For prior year inspections, was the potential for future problems flagged up and if so what did the club do about it? What regular maintenance work has been carried out on the stands?
- The club has had over 8 months to resolve the problem before this current season started. What has happened over those 8 months? When were the contractors selected and appointed to solve the problem? When did remedial work start on the stands?
- At the supporters meeting on the 3 August, fans were told that the work was on track – yet the club must have known that there was a risk that the safety certificate would not be forthcoming. Why weren’t fans warned of at least the possibility that the stand would not be ready?
- In brief what were the original issues found, what further issues have been found and when?
- What was the expected lifespan for the original parts?
- What is the proposed timetable to fully rectify all the issues?
- Has availability of cash been a consideration in the pace of repair work and is it a constraint on the future plans?
So far, we have not received a response to these questions.
We are concerned that as well as preventing fans attending games or massively inconveniencing them, the closure is also leading some fans to question whether it is worthwhile continuing being season ticket holders. It is frustrating that the club haven’t responded yet and do not seem to understand the strength of feeling from the fans on this and the need for open communication and some detailed answers. We are also concerned about the ticket ballot with several fans approaching the Trust with stories of poor customer service and tickets not being delivered in time etc. We trust the club will be promptly refunding any fans who were unsuccessful in the ballot, had tickets cancelled or tickets not delivered.
We are surprised and disappointed that the club have not issued any public statements of late to keep fans updated. We would hope for an announcement on the Derby game soon and urge the club to address these issues when they make this announcement.
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